With the constantly changing requirements of IT companies today, firms across the world acknowledge the growing need to manage their processes in a better way, bringing best practice guides to the forefront. The Information Technology Infrastructure Library (ITIL®) is a set of best practices for IT service management which serve to align IT services with business needs. ITIL® is used by organizations worldwide to deliver value and maintain minimum quality benchmarks. It serves as a framework to define compliance and set in place strategies for improvement. Today, it is among the most widely accepted approaches to best practice service management in the world and helps companies to benefit from advancements in global best practice.
The ITIL® Foundation certification is the basic level qualification, and is followed by the Intermediate and Expert levels. Our Foundation course introduces the key elements, concepts and terminology used in the ITIL® Service Lifecycle. The course material explains the various Lifecycle stages with the processes used, and teaches how they contribute to Service Management practices. Key concepts of technology and architecture are touched upon, and candidates are made aware of practices to follow for continual service management.
Individuals who have completed this 2 day course will be able to successfully pass the Foundation level exam, and can then apply these principles to enhance the quality of IT service management in their organization.
This course covers the following topics:
From the course:
Candidates who have undergone this training will be able to:
There are no prerequisites for taking the course.
The ITIL® Foundation examination will be held on the second day of the training. This is a one hour online examination comprising of 40 questions out of which the participant has to score 26 (65%)to attain the certification. Candidates will be awarded 2 credits for the same from APMG. This is a closed book exam, and electronic devices are not allowed.
To attain the highest level of ITIL® which is the ITIL® Expert certification, a candidate should have 22 credits.
The following are the various levels of Certifications available :
IT professionals, business managers, business process owners, project managers, students and individuals who have a keen interest in IT Services Management can attend this course. The ITIL® Foundation certification is a prerequisite for the Practitioner’s Certificate and the Manager’s Certificate in IT Service Management.
ITIL Foundation courses are generally 2 days enables Participants to understand the key concepts and terminology within the newly updated ITIL framework.
Once you pass Foundation Certificate in IT Service Management, You would be aware of the techniques, processes and functions in the core ITIL publications of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. You would be able to relate this knowledge to wider IT issues and to their own work environment.
The Companies that implement ITIL also encourage their employees to take the ITIL Certification’s hence In the Job market people consider ITIL as a qualification do so for career and personal development reasons. In many advertised positions ITIL has become a prerequisite. .
ITIL stands for: Information Technology Infrastructure Library. They are aimed at all personnel who wish to become familiar with the best practices for IT Service Management.
The ITIL Certificates are designed and are aimed at all personnel who wish to become familiar with the best practices for IT Service Management, as defined in the Axelos IT Infrastructure Library guidelines Service Strategy -Guidance on defining the types and levels of service that you wish to provide to your users and/or your customers. Service Design -Guidance to shape the way in which your service strategy will become a reality. Service Transition -Guidance on the implementation of these services. Moving from the previous state to the new state. Service Operation-Guidance on the day to day management and measurement of your services. Continual Service Improvement -Guidance on how to periodically review your portfolio of services to ensure that they are as good as they can be and still of value you to your clients. In addition, ITIL is supported by a comprehensive IT Service Management related implementation and assessment tools.