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ITIL® Foundation (Version 5)

ITIL® Foundation (Version 5) introduces the core principles of modern, AI-enabled digital product and service management, establishing a shared language for value co-creation across organizations. It provides a comprehensive overview of the ITIL framework—including its guiding principles, four dimensions model, and a unified eight-stage product/service lifecycle—designed to enhance collaboration, performance, and outcomes in fast-paced, digital-first environments.

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Overview Course Description Schedules Agenda Benefits Who Can Attend FAQ Certification

Overview

ITIL® Foundation (Version 5) introduces candidates to the key concepts of digital product and service management and establishes a common language for effective practice across organizations. It provides an overview of the ITIL framework, including its guiding principles, core models, and fundamental concepts, and explains how these elements are used to create, deliver, and continually improve products and services. ITIL Foundation (Version 5) enables candidates to understand how value is co-created through the effective management of products and services, and how organizations apply ITIL guidance to improve performance, collaboration, and outcomes. It also explains how the ITIL framework has evolved to support modern technologies, data-driven decision-making, automation, artificial intelligence, and contemporary ways of working, while remaining adaptable to different organizational contexts and levels of maturity.

Course Description

  • ITIL® Foundation (Version 5) is the starting point for professionals looking to build a, sustainable, and future-ready service management base, This certification covers:
    • Unified Lifecycle: An end-to-end approach covering discovery, design, build, and support for digital products and services.
    • Modern Technology & AI: Guidance on integrating automation, data-driven decision-making, and responsible AI governance.
    • Value-Driven Approach: A focus on co-creating value through service relationships, experience management, and continual improvement.
    • Adaptability: Tailorable practices that work across different organizational contexts, maturity levels, and alongside frameworks like DevOps and Agile. 

Schedules

Please find that the training that best fits your availability.

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Agenda

ITIL Foundation (Version 5) Course Agenda

    Introduction to Digital Product & Service Management (DPSM)

      • The evolution from ITIL 4 to Version 5.
      • Key concepts of value, outcomes, costs, and risks in a digital-first environment.

      The Unified Product and Service Lifecycle

      • Understanding the single unified lifecycle that connects strategy to delivery.

      The ITIL Guiding Principles

      • Core principles for practical, experience-driven adoption.

      The Four Dimensions of Service Management

      • Organizations and people, Information and technology, Partners and suppliers, Value streams and processes.

      The ITIL Service Value System (SVS)

      • How components and activities work together to co-create value.

      AI-Native Guidance & Digital Operations

      • Integrating automation and AI across all service management modules.

      ITIL Management Practices

      • Overview of key practices (e.g., Incident Management, Change Enablement, Service Desk) and their role in the value stream.


      Benefits

      Improved IT Service Management: Gaining a structured framework to manage IT services effectively, ensuring consistency and quality across the organization.

      Business Alignment: Understanding how to align IT services with business objectives, delivering value to the organization and meeting customer needs. 

      Career Advancement: A globally recognized credential that enhances your resume and opens up new job opportunities in IT service management. 

      Enhanced Communication: Common language and understanding of ITIL terminology to collaborate effectively with other IT professionals. 

      Cost Optimization: Identifying areas for improvement in IT service delivery to reduce costs and optimize resource utilization. 

      Flexible Approach: ITIL Foundation adaptable to different business environments, allowing tailoring practices to specific needs. 

      Customer Satisfaction: Better service delivery and responsiveness to customer requirements, leading to increased satisfaction. 

      Continual Improvement: A framework that encourages continuous improvement of IT service management processes. 

      Who Can Attend

      The ITIL® 5 Foundation certification is open to anyone interested in gaining foundational knowledge in ITIL® and IT service management. Individuals with diverse career paths and motivations can pursue this certification to enhance their understanding of IT service practices mainly.

      • IT Managers Business
      • Process Owner
      • IT Support
      • Staff
      • Business
      • Managers
      • Business
      • Analyst
      • Anyone searching for higher-level ITIL certifications
      • Professionals transitioning from ITIL 4 to ITIL 5
      • IT Practitioners IT Project
      • Managers
      • IT Professionals

      Frequently Asked Questions

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      Certification

      Exam Details

      • Multiple choice format
      • 40 questions per paper
      • 65 to pass, or 26/40
      • 60 minutes duration
      • Closed book
      • Prerequisite – None

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